We know that life happens, and sometimes you need to change your plans. We just ask for a little heads-up so we can continue to provide the best service and support our independent barbers. Please give us at least 4 hours' notice if you need to reschedule your appointment.

One Time / Recurring Appointments T&Cs:

Reschedule up to 4 hours before your appointment.
Cancellations must be made 24 hours in advance.
Late cancellation (Less than 24 hours notice): A fee of 100% of the service cost will be applied.
No-Show: The full cost of your service will be expected to pay via PayID.

Membership / Packages T&Cs:

Includes 5 - 26 visits within 5 - 12 months. (depending on the selected package)
Reschedule up to 4 hours before your appointment.
Cancellations must be made 24 hours in advance.
Missed or late cancellations count as a used visit.
Memberships are non-refundable & non-transferable.
Price lock guaranteed for the full year.

These fees are a common courtesy to your barber, as they set aside this time just for you.

Please pay the No-Show fee via bank transfer directly to Silk Barbershop (PayID: info@silkbarbers.com.au).

Thank you for your understanding and for helping us protect the livelihoods of our barbers.

On-Site Card Payments: A 1.6% processing fee applies.
Online Card Payments: A 2.3% processing fee applies.
Public Holidays: A 15% service fee applies.

1. Membership / Packages

Memberships may include 5 to 12 visits per year (depending on the selected package).
All visits are pre-booked in advance to secure your preferred days and times.
Payment for the membership is made upfront at a discounted rate — think of it as your “set and forget” haircut plan.

2. Booking & Scheduling

All appointments must be scheduled in advance.
You may reschedule up to 4 hours before your appointment time.
You may cancel up to 24 hours before your appointment time.
If you cancel with less than 24 hours’ notice or miss your appointment, that session will be forfeited and counted as used.

3. Membership Duration

Memberships are valid for 5 or 12 months from the purchase date.
Any unused visits after expiry are non-refundable and cannot be rolled over.

4. Non-Transferable

Memberships are non-transferable and may only be used by the registered member.

5. Refund Policy

All membership sales are final and non-refundable once purchased.

6. Booking Adjustments

In the rare event Silk Barbershop needs to reschedule, members will be given priority rebooking.

7. Price Lock Guarantee

Membership holders enjoy a price lock for the duration of their plan — even if standard service prices increase.

8. Weekends & Peak Days

Memberships include access to weekend bookings; however, Weekends and peak-day slots are subject to limited availability.

9. Terms Updates

Silk Barbershop reserves the right to update these terms periodically to reflect fair use and operational costs.

10. A Friendly Note

We’ve built this membership / package to make your grooming routine effortless — no surprises, no stress, and no “when’s my next cut?” panic. Book in, lock it down, and let’s keep you looking fresh all year round.

Booking Details

Booking Details