1. OUR PRICING PHILOSOPHY

We are a family-owned, independent barbershop. We believe in straightforward pricing without hidden "booking" or "convenience" fees.

• No Booking Fees: Unlike many platforms, we do not charge a fee to book an appointment.
• We Cover the Cost: We absorb the 2.2% online transaction fee for your deposit as a business expense.
• Secure Your Slot: A non-refundable deposit is required for all online bookings to protect the livelihood of our independent barbers.
• Final Balance: The remaining balance is payable in-store via card or digital tap.

2. RATES & PROCESSING

We believe in fair, transparent pricing and a modern, efficient workflow.

• Cashless Premises: For the security and efficiency of our barbershop, we do not accept cash. All payments are via card or digital tap.
• Online Bookings: 0% Added Fees. We absorb the transaction cost for your deposit.
• In-Store Card Payments: A standard 1.6% processing fee applies to all payments made via our Square terminal.
• In-Store Afterpay: A 6.6% processing fee applies if you choose to pay your remaining balance using Afterpay.
• Public Holidays: To support our team, a 15% service adjustment applies to all bookings on public holidays.

3. CANCELLATIONS & RESCHEDULING

We ask that you respect our time as much as we respect yours.

• Cancellations: Please provide at least 24 hours' notice for any cancellations.
• Rescheduling: You may move your appointment up to 4 hours before your scheduled time.
• No-Shows / Late Cancellations: If you miss your appointment or cancel within the 24-hour window, the deposit is non-refundable.

4. ARRIVAL & ACCESS

• Check-in: Please arrive 5 minutes early to ensure a relaxed, Master-level experience.
• Executive Drive-In: Please call the barbershop upon arrival at the security gate for remote concierge entry.

5. BOOKING ACCURACY

• Correct Selection: To guarantee the high-detail finish Silk is known for, please ensure you book the correct service.
• Policy: Incorrect bookings that result in a scheduling conflict may be subject to rescheduling, and the original deposit will be forfeited to cover the lost session time.